In cases where a documented plumbing malfunction or breakage occurs for a metered customer, and there is an unusually high water usage, the customer can request a reversal of fees above and beyond an average rate reflecting three (3) months’ metered consumption. Such reversal shall be at the discretion of the city administration, if the request is made within forty-five (45) days of the billing date. [Ord. 14-12 § 2; Ord. 11-24 § 2; Ord. 10-20 § 2. Formerly 13.16.025.]