Customers who do not receive residential/commercial garbage, water or sewer services four (4) or more times a year in each of the utility service areas mentioned in this chapter, excluding officially recognized city holidays, physical or other impediments created by the customer to all residential/commercial garbage, water or sewer areas (e.g., locked doors, the presence of animals) and the three (3) days per year per utility service area which may not be implemented because of mechanical malfunctions experienced by city-owned vehicles engaged in providing the utility services described in this section, may request and shall be granted by the city an adjustment to their utility bills as supported by utility records maintained by the city’s public works department and finance department. Such requests by a utility customer shall be made to the city’s finance department within thirty (30) days after utility bills are mailed by the city. If a utility customer makes a request for an adjustment to the utility bill after the thirty- (30-) day time period, such request will be considered invalid by the city. [Ord. 14-12 § 2; Modification 1 of Ord. 85 § 4(3), 1979; prior code § 11.16.040(3). Formerly 13.16.060.]